Let us answer your questions

The provider network lists all approved Bupa doctors in your coverage area, so you are always within reach of the best medical care. You can access the full list through our website or via the Bupa Arabia app.

To have us process your application in the quickest time, please make sure you have the following documents ready: 

• Proposed members’ details (names, dates of birth and nationalities)
• Claims Experience (from the current insurance provider, where relevant)
• Commercial Registration

Yes, you can. The customisation will mainly depend on the sublimit, benefits and hospital network. 

Yes, it is possible, as long as they remain under the employee’s sponsorship. 

The premium is calculated based on the chosen schemes, benefits and claims. To request a quote, please contact us on 800 1160 500 and we will assist you straight away.

At Bupa Arabia, we provide you with a wide range of benefits:

• Bupa Delegates located within the largest hospitals across Saudi Arabia, ready to assist members at any given time
• Exclusive healthcare services
• The Tebtom Programme
• The Bupa Arabia App for easy access to online services
• Record time in processing reimbursement claims
• Over 70 years of international experience and winner of multiple awards

If you are to receive treatment within the Bupa Arabia network, your provider will apply for your pre-authorisation directly from us. 

If you are to receive treatment on a reimbursement basis, you will have to apply for pre-authorisation yourself. Please send a medical report indicating the required medical service and the results of all related medical investigations to our Customer Care at the following email: customer.care@bupa.com.sa

We will send you another SMS as soon as we have an update on your request. You can also contact our toll-free number (printed on the back of your insurance card) for assistance at any time.