Following the Bupa Global Model and at the core of our sustainability goals is a commitment to caring for both the planet and people. We value diversity and inclusion, creating an environment where individuals from all backgrounds, ages, and experiences feel valued. Central to this is our dedication to female empowerment, ensuring all female employees have the opportunities and support to succeed. Our approach underscores our commitment to an inclusive and sustainable future, highlighting the role of diversity and inclusion in driving corporate and societal progress.

We firmly believe that a workforce reflective of the dynamic and vibrant society we serve is crucial for generating diverse and innovative ideas that lead in healthcare insurance solutions. To fully embody this commitment, we are fostering gender diversity and promoting inclusion, as outlined:

Diversity and inclusion aspiration

Our diverse workforce of 2,012 employees from 25 nationalities, including 61% male and 39% female, fosters an inclusive and innovative culture. With a mix of young talent, experienced professionals, and elder members, we promote a supportive environment for all. Our commitment extends to 20 People of Determination, ensuring accessible facilities and tailored support. This dedication to diversity and inclusion drives our collective success.

We are committed to ensuring everyone feels a sense of belonging and can bring their authentic selves to work. This starts with raising awareness and understanding around the importance of diversity and inclusion in the workplace. We listen to our people and strive to understand their pain points better, so we can create a culture of inclusivity that supports their growth and development.

Female Empowerment

Championing female empowerment is a fundamental pillar of Bupa Arabia's sustainability framework. We recognize the essential value of female contributions in addressing complex challenges in the health insurance sector, achieving sustainability goals, and supporting the diversity objectives of Saudi Vision 2030.

This remarkable achievement was made possible by our strategic focus on female hiring and progressive work, coupled with a holistic approach towards fostering an empowering environment and taking care of our women’s health and wellness.

Saudization

We are dedicated to supporting Saudi Vision 2030's employment and workforce goals. Over the past 25 years, we have focused on empowering and developing Saudi talents, enhancing their technical skills, and reducing unemployment. In 2023, we achieved an 81% Saudization rate , significantly contributing to the Kingdom's economic diversification.

Our daycare program

Our Daycare Program exemplifies this commitment, designed to provide our female workforce with the crucial support they need to seamlessly integrate their professional and personal lives. Since launching in January 2011, our in-house daycare has enriched the lives of over 500+ children, spanning two prime locations in Riyadh and Jeddah.

She’s Bupa

We launched our #She’s Bupa Challenge, a pivotal initiative aimed at promoting female empowerment and connection within our team. This competition invites our female employees to share their professional narratives, encompassing their triumphs, challenges, and growth. The goal is to inspire and empower future generations of women, demonstrating our commitment to fostering an inclusive and supportive environment that celebrates and encourages the advancement of women in their careers

We strive to ensure that our policies and practices are fair, transparent, and bias-free. We have announced seven empowering policies designed to empower females, which have helped us to boost our brand reputation for being an employer of choice. By identifying opportunities for improvement, we can create policies that reflect the diverse communities we serve.

In alignment with our commitment to female retention, we have developed seven empowering policies aimed at addressing and resolving the consistent pulse concerns of our female employees. These policies are designed to foster an inclusive and supportive work environment where the voices of women are heard and valued.

Taking Care of our Women’s Health and Wellness

We took a pivotal step in 2023 by introducing our Women's Health and Wellness Policy to provide women with additional, covering critical health conditions such as miscarriage and menopause. We also are providing a 12-week maternity leaves as part of our maternity leave. A five-day childcare sick leaves allow also our working mothers to attend to their sick child in the absence of caretaker. As part of our health initiatives and in support of the breast cancer awareness month of October, we have implemented a complimentary check-up service for our female employees . This service is provided by specific healthcare providers who are partnered with us across all our regions.

Fostering an empowering environment

Our efforts extended beyond hiring and retaining our female workforce. These efforts include the introduction of development programs , the provision of mentorship opportunities to foster growth and learning, networking events and workshops to encourage professional growth. For mothers, we have implemented a Flexi- Maternity Leave Policy . This initiative enables mothers to extend their official maternity leave by four weeks, during which they can work from home.

Performance Management

We believe that every employee deserves a fair and level playing field when it comes to assessing their performance and potential for growth. We are committed to promoting diversity, inclusivity, and equity in all aspects of our performance management process. Our policy on Performance Management is stipulated in the Employee Handbook and accessible to all employees. We strive to eliminate bias and discrimination in performance evaluations by focusing on objective criteria and clear performance metrics. Our managers are trained to provide honest and constructive feedback on regular basis.

We are committed to fostering a culture where we lead by example, serving as champions of inclusive leadership and cultivating psychologically safe environments where all individuals feel empowered to develop and grow. We are keen to enhance gender balance across the company, within leadership teams, and throughout our succession pools and talent programs.

We aimed to achieve 15% across leadership positions by the end of 2023 and we have achieved 14% female across the Senior Management team. Additionally, females' "E-sat" Engagement score is 86% and 90% for Belonging among our female employees.

Senior Management

Middle Management

Other staff

Boosting an Engaging Culture

We believe that our business performance is driven by an inclusive and engaging culture, focusing on empowering and valuing employees. our employee engagement framework consists of three main steps that measures 15 engagement drivers conducted by the Pulse Survey:

1.Listen: We gather employees’ feedback through the "People Pulse Survey," launched biannually since 2018 on the Glint Platform. The survey measures 15 engagement drivers across different demographics.

1.Understand: Data from the survey is analyzed to identify trends and areas impacting employee engagement, complemented by other HR metrics like turnover. Reports are developed for the overall business and individual departments in partnership with business leaders.

3. Act:Initiatives are implemented to address the findings. These include:

-Organization-wide initiatives for all employees.
-Department-specific initiatives targeting the top three challenges in each department.
-Regional-specific initiatives addressing the unique needs of different geographies.
-Initiatives to support People Managers, recognizing their critical role in influencing engagement.

This approach ensures that actions are tailored to the unique needs of different groups and regions, promoting fair treatment and effective engagement strategies.

Societal wellbeing

We believe health and safety are fundamental human rights. Following the Bupa Global model, we extend this commitment beyond our services to benefit employees and communities through health programs, safety training, and community engagement. This approach aligns with our values of bravery, care, and responsibility, reinforcing our role as a leader in societal well-being.

Managing health, safety and security risks

Our health and safety approach is embedded in a risk management system aligned with our Risk Management Policy. Our Health and Safety Risk Lifecycle model identifies and reports hazards, ensuring senior management is informed. This protects people, sites, equipment, data, and customer properties, demonstrating our commitment to resilience and comprehensive risk management.

‘Smile’:
Promoting healthful living at Bupa Arabia

We launch a well-being framework called "Smile" to improve employee health and safety, recognizing its impact on service quality. The framework includes initiatives that support physical and emotional well-being through education and access to resources for healthy living.

Bupa Arabia Burnout Services program, created with KON, supports employees and their families in managing burnout. It provides accessible coaching and resources through various platforms and promotes open conversations about mental health.

Our Flexi Strategy supports employee well-being and performance through flexible working options. It includes flexible hours, leave policies, and work locations, helping employees balance work and personal life.

Our biannual Health Lounge Initiative provides free health services, including health screenings, vaccinations, and blood donation opportunities, to employees and their families.

Our People Care Program supports employees facing serious health conditions like cancer, hypertension, and diabetes. The program reflects a holistic approach to employee well-being by providing medical support and celebrating important life events, such as sending flowers for newborns or offering support during hospitalizations.

We use international awareness days to educate employees on important health topics, such as breast cancer and prostate health. These sessions, led by experts, are part of the company's effort to prioritize health and promote informed choices among staff.

The initiative provides support for employees needing medical treatments not covered by insurance, both locally and internationally. It has helped many employees by facilitating necessary medical consultations and treatments.

To support employees' spiritual and physical health during their Islamic pilgrimage, we offered the Hajj vaccine at our main offices. This complimentary service highlights our commitment to the holistic well-being of our employees and their families.

We offer employees the option to include their parents in their insurance, providing various plans to meet different healthcare needs. This program emphasizes our commitment to supporting both employees and their families.

This post-Ramadan campaign helps employees address weight gain and achieve a healthier BMI. The program celebrates the top achievers and emphasizes our commitment to employee wellness and their health milestones.

The Smile Healthy Bodies program was brought back to help employees manage their weight, supported by medical and nutrition experts. It emphasizes personal health and celebrates progress in a supportive and competitive setting.

This two-month program promotes a healthy lifestyle by providing in-house workout sessions three times a week. It highlights our commitment to employee well-being and offers an easy way for staff to stay active.

In honor of International Fitness Day, Bupa Arabia demonstrated its commitment to wellness by hosting yoga sessions during work hours.

We promote teamwork and a lively company culture through various sports tournaments, including paddle, ping-pong, cricket, and football. These events highlight skill, camaraderie, and unity among employees.

LiveRight Program

Your partner in health

We showcase our dedication to healthcare with the LiveRight Program, a wellness initiative that supports members' health journeys. The program offers tools, knowledge, and support, emphasizing that good health is key to enjoying life's best moments.

LiveRight core pillars:

Empowering Communities

We support sustainable health and community well-being, guided by Vision 2030 and King Salman bin Abdulaziz Al-Saud's leadership. Our CSR program focuses on aiding vulnerable groups and maintaining high standards of governance and ethics through regular audits. We aim to make a positive impact and foster a healthier society.

Driving principles behind our CSR program

Bupa Arabia Free Health Insurance Program

Our Free Health Insurance Program, developed in partnership with the Ministry of Human Resources and Social Development, provides tailored healthcare coverage for orphans, adjusting to their needs as they grow. The program covers children until females marry and males reach a certain age, ensuring ongoing support. It also promotes community engagement and volunteerism within the company and collaborates with various charities to enhance support for orphans.

CSR Initiatives

We emphasize a culture where giving back is part of our identity, encouraging employees to participate in volunteer work that positively impacts the community. Our volunteering initiatives align employees' passions and skills with community needs, ensuring meaningful contributions.

Ramadan CSR Campaign:

Cultivating ability

Back-to-School Campaign

A Beacon of Hope

Building Bonds

Fostering Families Gatherings

Disability Day:

Embracing Inclusivity

Our success hinges on our talented and dedicated employees. We invest in their continuous growth through robust training and development programs, enhancing skills and engagement. This focus ensures the sustainability of our expertise and business model, allowing us to lead responsibly in the evolving health insurance sector.

Growing from within

At Bupa Arabia, we believe in sustainable growth through nurturing our workforce's skills. Our strategy focuses on developing critical competencies and fostering dedication to quality and knowledge. We invest significantly in training and development to build a performance-driven, engaged workforce.

Developing our Talents

We’ve created an environment that encourages employee growth by aligning professional development with career aspirations. Through diverse learning programs, we enhance technical skills, soft skills, and sustainability knowledge, transforming jobs into meaningful careers and support tuition reimbursements for upskilling. Our holistic learning ecosystem supports various preferences and

Training Categories

Empowering youth

With one-third of our workforce being young, youth development is crucial for our growth. We foster an environment that values fresh ideas and bold thinking, offering structured training and empowering workshops. This commitment unlocks young talent's potential, driving continuous learning and a dynamic, innovative culture.

The Nurturing Talents Program consolidates our training efforts to enhance learning efficiency and resource use. It aims to identify young talent early, creating a pipeline for future needs, targeting trainees, fresh graduates, and Tamheer candidates. Through this program developed in partnership with 10 universities, provided valuable work experience to 900 graduates, with 400 securing full-time employment since 2021.

Partner Universities

Shaping leaders

At Bupa Arabia, we launched a strategic initiative to develop talents and leadership at all workforce levels. Four distinct programs, co-designed with leading educational institutions, offer comprehensive training and a blended learning experience, fostering leadership development and enhancing cross-functional collaboration.