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Bupa doctors do not provide any medical consultation nor medical prescription
We, at Bupa Arabia, do not limit ourselves to merely providing the best high-quality medical insurance services, but we go beyond - seeking to provide you with holistic healthcare in your daily lives.
That is why we created Tebtom, a set of unprecedented and comprehensive healthcare services that transcend regular healthcare coverage; to help you and your family get the most out of your lives. Our dedicated Bupa doctors are available around the clock to provide you advice and guidance across various health areas.
Tebtom will be your health companion wherever you are through the digitized services. You can benefit from the services by simply calling the toll-free number, chatting or through Bupa App.
Our Bupa Doctors will provide you with the healthcare advice and guidance you seek to manage your health condition,
however, that they do not provide any medical consultations nor medication prescriptions.
You can access any of our specialized doctors, around the clock (24/7), through Tebtom’s toll-free number 800 440 4040 or Doctor Chat service on Bupa website or App
Motherhood is one of the most important periods of your life, requiring special healthcare support as well as education for the whole family.
You might have many questions related to you and your baby, that is why we created the 'Maternity & Child Care' service; leading you towards a healthy and happy maternity experience.
* For members with Network 5 and above & in specific cities
Chronic conditions require continuous care and follow-up, which may pose a significant burden on the patient.
To help ease repeated hospital check-ups, medication refills and periodic tests, we created the 'Chronic Care' service which will help you manage your chronic case and mitigate its risks through specialized healthcare solutions.
* In specific cities
We believe that various health conditions do require the need for International expertise, whether it’s confirming an existing treatment choice, or obtaining a diagnosis from world-class specialized centres.
In our commitment to provide you with the highest quality healthcare experience, our ‘Specialized International Services’ give you healthcare advice from prominent international doctors while saving you the time, cost and the inconvenience of travel.
International Second Medical Opinion*:
* For non-emergency cases & for members with Network 5 and above
As one of the key pillars, our ‘Wellness Services’ are dedicated towards enhancing the health and wellness of our members by encouraging them to adapt a healthier lifestyle and embrace beneficial habits through the following programs:
A series of personalized counselling sessions by a qualified Bupa psychologist are extended to members based on their Health Risk Assessment results. These confidential counselling sessions are aimed at helping members overcome the daily stresses of life.
A specialized smoking cessation program is designed to guide members out of the smoking habit using internationally adapted techniques. The smoking cessation specialist plays a crucial role in helping members overcome smoking addiction through counselling sessions.
Based on the Health Risk Assessment results, a qualified Bupa nutritionist will create tailor-made nutrition plans focused towards helping our members achieve their ideal weight and adapt a healthier lifestyle.
*For members with Network 5 and above
We make it simpler and easier for cure and treatment; we provide vaccine services at your home or office, you don’t need to visit hospital.
Three types of vaccine we deliver at your convenience:
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It is a set of unique healthcare services that transcend regular healthcare coverage; to help you and your family get the most out of your daily lives.
You can benefit from the program by calling our toll-free number at 8004404040, and we will provide you with the most suitable service to cater to your healthcare needs.
Bupa Doctors do not perform any home consultations. However, you can benefit from healthcare services through Tebtom’s ‘Bupa Doctor’ service by calling our toll-free number at 8004404040 or visit member.bupa.com.sa
The Tebtom Program does not offer checkup visits. However, we provide services such as Home-based Labs and medication refill/delivery for members with chronic conditions.
A nurse from a licensed hospital will visit your house at the date/time most convenient to you to give your child his/her due vaccinations at home.
Yes, the vaccines are given according to your child’s age and the MOH vaccination schedule.
No, Tebtom provides this service to members with chronic cases only to help them monitor their condition.
One of Bupa’s providers will call you to revise your medication with you, and then send the approval to the pharmacy closest to you to refill your medication.
Bupa doctors are General Practitioners.
Tebtom cannot help you with this issue. Please call Customer Service at 9 2002 3009 for support.
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