Reach out to our Customer Care

  • Make an Enquiry
  • Make a Complaint
  • Submit a Suggestion
  • Customer Service

    800 244 0307

    You're entitled to a professioal service.

    If there was a problem, please fill out the form below to tell us about it.

    It will be reviewed immediately.


    We may need to contact you. If so, how would you like us to contact you?

    We’ll call you within five days. If we happen to call at an inconvenient time, please call us back as we’re eager to assist you.


    FAQs

    Let us Answer your Questions

    You can benefit from the program by calling our toll-free number at 8004404040, and we will provide you with the most suitable service to cater to your healthcare needs

    This is the maximum cost of treatments that Bupa Arabia will cover you for, during a single contractual period of one year, individually and for each member of your family.

    All your direct family members, can get covered by Aa’elat Al Saudia.

    Aa’elat Al Saudia gives you the option to include your parents to your policy.

    The cost of your Aa’elat Al Saudia policy will be based on the number of family members you would like to include, their respective age, and pre-existing medical conditions they have, if any.

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    Reach out to our Customer Care

  • Report Fraud or Abuse
  • Tips for members to combat fraud
  • Customer Service

    800 244 0307

    Reporting fraud or abuse will help safeguard you and your health insurance benefits. Rest assured that all details provided to us will be confidential and will be treated as an anonymous submission.

    We may need to contact you. If so, how would you like us to contact you?

    We’ll call you within five days. If we happen to call at an inconvenient time, please call us back as we’re eager to assist you.

    FAQs

    Let us Answer your Questions

    You can benefit from the program by calling our toll-free number at 8004404040, and we will provide you with the most suitable service to cater to your healthcare needs

    This is the maximum cost of treatments that Bupa Arabia will cover you for, during a single contractual period of one year, individually and for each member of your family.

    All your direct family members, can get covered by Aa’elat Al Saudia.

    Aa’elat Al Saudia gives you the option to include your parents to your policy.

    The cost of your Aa’elat Al Saudia policy will be based on the number of family members you would like to include, their respective age, and pre-existing medical conditions they have, if any.

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    Report a violation to our system

    Call us

    800 244 0307

    Send us a letter

    Bupa Arabia, Prince Saud AlFaisal St. Al
    Khalediya District P.O.Box 23807 Jeddah
    21436, Saudi Arabia

    Whistleblowing is simply reporting any misconduct within an organization. It's about speaking up when something doesn't feel right. This could be anything from fraud or corruption to unethical or illegal activities.

    Note: This channel is related to reporting a violation only, for any complaints or suggestions, please refer to “Customer” care


    FAQs

    Let us Answer your Questions

    Speak Up is our confidential channel, which you can use to report concerns about things relating to Bupa Arabia that aren't, or don't seem, right (including breach of Bupa Arabia policies) such as the risk of harm to Bupa Arabia people.

    You can share your concern through the website, email or by phone on the following details:

    Website: www.bupa.com.sa

    Email: speakup@bupa.com.sa

    Telephone: 920 000 456 Ext: 8989