Trusted in Data Privacy
We prioritize creating shared value for stakeholders by upholding ethical standards and integrating sustainability. We focus on a responsible value chain, sustainable investments, and supply chains. As a healthcare insurance leader, we enhance services and exceed customer expectations through digital innovations, ensuring excellence and efficiency.
Data Breaches Incidents
0
Zero
Total number of complaints received concerning breaches of customer privacy from outside parties and substantiated by the organization.
0
Zero
Total number of complaints received concerning breaches of customer privacy from regulatory bodies.
0
Zero
Total number of identified leaks, thefts, or losses of customer data.
Governance and Business Ethics
We prioritize creating shared value for stakeholders by upholding ethical standards and integrating sustainability. We focus on a responsible value chain, sustainable investments, and supply chains. As a healthcare insurance leader, we enhance services and exceed customer expectations through digital innovations, ensuring excellence and efficiency.
Upholding Business Ethics
We uphold high ethical standards and a culture of integrity. We enforce a Code of Conduct and have a zero-tolerance policy against corruption, fraud, and money laundering, supported by our Anti-Fraud and Anti-Money Laundering Policy. Click here for more details.
Bupa Arabia Code of Conduct
Living our values every day. We help people live longer, healthier, happier lives and make a better world.
The Bupa Arabia Code of Conduct sets out what we expect from our people to achieve this. Put simply, it's about living our values every day. It means caring for our customers over the long term, building trust and strong relationships with our communities - and protecting our colleagues, partners, and Bupa Arabia's reputation.
The Code covers the following areas and alongside our values, is a key contributor to Bupa Arabia’s company culture.
Safeguarding Bupa Arabia’s assets:
- We work to high professional standards
- We declare conflicts
- We represent Bupa Arabia
- We prohibit insider trading and stock tipping
- We manage risk
- We protect our intellectual property
Thriving through regulatory excellence:
- We play by the rules
Adhering to competition laws:
- We respect competition laws
- We speak up
Acting ethically and transparently with all our stakeholders:
- We put our customers first
- We act ethically
- We keep information safe
- We fight money laundering and terrorism financing
- We know our suppliers
Preserving our community and our environment:
- We celebrate diversity
- We stay safe and well
- We are prepared for anything
- We take care of our planet
Ensuring every voice is heard
We encourage reporting unethical conduct through the 'Speak Up' whistleblowing channel, accessible to all stakeholders. This channel ensures confidentiality and thorough investigations under the Whistle Blowing Policy. The Compliance Department oversees corrective actions, and the Board Audit Committee regularly evaluates the channel's effectiveness, upholding our values and governance standards. To report a violation, please click this here
Anti-Money Laundering
We at Bupa Arabia are committed to participating in the local and international efforts to combat money laundering and terrorist financing, to safeguard our business, clients, and the financial system.
100%
100% of our employees from all levels employees that the organization’s AML policies and procedures have been communicated to
Sustainable Value Chain
We are committed to building a sustainable supply chain that aligns with our values and the goals of Vision 2030. We prioritize local procurement to support the economy and community development, emphasizing ethical standards and legal compliance.
Sustainable Procurement
Our procurement policy fosters a diverse supplier base, including local, small to medium-sized enterprises, and female-owned businesses, promoting social equity and economic diversity.</br> Additionally, we leverage technology and advanced data analytics to enhance efficiency and sustainability in our procurement processes, underscoring our dedication to responsible sourcing and long-term strategic objectives. To further this commitment, we are conducting workshops aimed at developing our medical providers, with a focus on enhancing local content.
Sustainable Investment
We support Saudi Vision 2030 by promoting economic diversification through responsible, Sharia-compliant investments. We avoid unethical industries and integrate sustainability into our investment decisions, aiming to balance financial success with societal benefits.
Customer-centric Innovation and Digital Advancements
As leader in healthcare insurance, we use advanced digital technologies to offer personalized care and improve service delivery. We prioritize customer-centric innovation and have been recognized for our excellent service. Guided by the BSI Kitemark certification, we follow ISO 56002 standards and uphold strict Service Level Agreements. Our initiatives, like automation in healthcare management, enhance efficiency while ensuring strong security practices.